{"id":3278,"date":"2016-05-09T16:47:29","date_gmt":"2016-05-09T20:47:29","guid":{"rendered":"http:\/\/www.nationaltransaction.com\/credit-card-merchant\/?p=3278"},"modified":"2016-05-09T16:47:29","modified_gmt":"2016-05-09T20:47:29","slug":"prevent-double-refunds","status":"publish","type":"post","link":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/prevent-double-refunds\/","title":{"rendered":"PREVENT DOUBLE REFUNDS"},"content":{"rendered":"<p>Preventing double refunds depend on the timing of the chargeback. It is a bit challenging, the key lies in attention to detail.<\/p>\n<p>A chargeback may already exist for the transaction when a customer say they just spoke to their bank. Merchants must pay attention to this big clue.<\/p>\n<p>There are different time limits for resolving disputes before they become actual chargebacks, depending on the issuing bank.<\/p>\n<ul>\n<li>If customers indicate they did contact their bank, merchants need to call the issuing bank to determine if a case number has been assigned to the transaction dispute.<\/li>\n<li>If there is a case number that has been assigned, the merchant can disregard the refund request.<br \/>\nIf a case number has not been assigned, merchants need to inform the bank that a refund has been initiated and a chargeback is not necessary.<\/li>\n<\/ul>\n<p><em><strong>Preventing Double Refunds Before Chargebacks are Filed<\/strong><\/em><\/p>\n<p>Provide prompt refunds to customers when they are warranted.<\/p>\n<ul>\n<li>Estimate when the funds will be available.<\/li>\n<li>Let customers know that a refund has been issued.<\/li>\n<li>Take care to ensure the credit isn\u2019t process as a debit.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Preventing double refunds depend on the timing of the chargeback. It is a bit challenging, the key lies in attention<\/p>\n<div id=\"more-button\"><a class=\"btn btn-more excerpt-more\" href=\"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/prevent-double-refunds\/\">Continue Reading<\/a><\/div>\n","protected":false},"author":2,"featured_media":3274,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[69,139],"tags":[199,401,224,608,347,222,1147,212],"class_list":["post-3278","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-best-practices-for-merchants","category-travel-agency-agents","tag-bank","tag-chargeback","tag-credit","tag-customer","tag-debit","tag-merchants-2","tag-refunds","tag-transaction"],"_links":{"self":[{"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/posts\/3278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/comments?post=3278"}],"version-history":[{"count":1,"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/posts\/3278\/revisions"}],"predecessor-version":[{"id":3279,"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/posts\/3278\/revisions\/3279"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/media\/3274"}],"wp:attachment":[{"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/media?parent=3278"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/categories?post=3278"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nationaltransaction.com\/credit-card-merchant\/wp-json\/wp\/v2\/tags?post=3278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}